Reservations and Benefits
Q. What is my Vacation Banking/Reservation deadline*?
A. For Floating Memberships:
|Villa del Mar PV
VDP Flamingos NV
VDP Cabo Premier
Q. I was issued a “Bonus Week” or “VIP Week” at the point of sale. How do I book this unit?
A. Please refer to the 800# listed on your certificate to make your arrangements.
Q. What is the difference between a “fixed” membership and a “floating” membership?
A. Fixed Memberships have use rights to a specified unit and week number while Floating Memberships have use rights within a specified season and unit type. Points memberships have the most flexibility and have added benefits like split week reservations, multi day check in, and enhanced reservation windows, among others.
Q. Why is there no availability when I call the club, but I can book nights on websites like Expedia.com?
A. Villa Del Palmar/Villa Del Arco Resorts were built by the developer, the Villa Group. As each week is sold to a Club membership, the developer gives one week of space to the Club. For example, if the developer has sold 75% of weeks to the Club, the developer owns the remaining 25% of inventory, and may sell it to wholesale companies like Expedia or other wholesalers. This is why you might see advertisements on-line for space when you cannot book it through the Club.
Q. Can I upgrade my unit to a larger unit size or higher season?
A. Yes! Please contact the Club by calling 1-800-852-4755 to inquire on rates and restrictions.
Q. Can I change my fixed week to alternate date?
A. Of course! Based on availability, you may reschedule your fixed week for an alternate date, for a fee of $100 (plus any seasonal upgrade fees/restrictions, if applicable) if completed by the reservation deadline. Once you have made this change you will not be guaranteed your specific unit as this maybe owned during this time by another member.
Q. Why are there restrictions on upgrading my unit to a larger size or higher season?
A. Although the Club wants to provide you with as many options as possible when using your membership, we have a commitment to make sure that owners of these units or seasons have first choice. Any time that we restrict an upgrade, it is to protect the members that have purchased that inventory.
Q. Why can’t I request a specific unit or location prior to arrival?
A. All room selections are done at the time of arrival and cannot be done prior, we appreciate your understanding in this matter. If you should have special requirements based on a medical condition, please contact the Club at 1-800-852-4755 so that we may make arrangements for you.
Q. What is Vacation Banking?
A. Vacation Banking is an option offered through the Club allowing you to “save” your vacation weeks/points each year. The fee for Vacation Banking is $70 per week, per year and must be completed prior to your reservation deadline. (There is no fee for Gold and VPA Members).
Q. I thought that by using the Club’s Vacation Banking option, my week would be saved for three years?
A. Although we do allow you to save a particular week/points up to three years for Premier members and five years for Gold and VPA members consecutive years in a row, you must re-new the “bank” each year. A fee may be applicable per your membership type, per year and must be completed by your reservation deadline.
Q. Isn’t my week automatically “banked” if I don’t use it?
A. Unfortunately, we do not have any program that will automatically save your weeks/points for you. To save unused weeks/points, make sure that you contact the Club at 1-800-852-4755 by the reservation deadline each year.
Q. What are the benefits of Villa Preferred Access (VPA) Points Membership?
A. Please click here for a full description of the VPA experience.
Q: What is the Elite Program and how does it work?
A: The Elite Program is a rewards or loyalty-type program for VPA (points) owners that offers additional member benefits based on the number of points purchased. For a full description of the Elite Program and links to the benefits click here.
Q. What are the benefits of a VPA Points Biennial Membership?
A: A biennial membership offers the member “every -other-year” benefits. The benefits are the same as the regular annual membership with the exception of banking terms (annual members can bank 5 years, biennial can bank 1 year), borrowing or accelerated use (annual members can borrow 5 years, biennial can borrow 1 year), and Preferred Points use (Annual members can combine Preferred Points with Club Points for Unit upgrades 60 days or less prior to actual date of use. Biennial members can combine Preferred Points with Club Points for Unit Upgrades only up to 60 days prior to Check-in.)
Q: What is the difference between Preferred Time and Club Time?
A: A full resort is most efficient and keeps costs low for all members and guests. Both of these inventory programs are designed to help fill last minute vacancies and increase occupancy at the resorts. Preferred Time is additional space in the Club’s inventory allotment (space that belongs to members that they cannot use) that members can purchase separately from their regular time/points at a maintenance fee rate. Club Time is additional space in the Developer’s inventory allotment (space that has not yet been sold to a member) that members can purchase separately from their regular time/points at a competitive rate set by the Developer. Both Preferred time and Club time are great ways to extend your trip or invited friends and family to join you. Contact Member Services at 1-800-852-4755 for information.